Our policy aims to be transparent about what data we collect, how we use it, and what your rights are in relation to that information. This document serves as a comprehensive guide to how we handle our data and the choices you can make about your information.

The information we collect at Baji Live

As a company, we value transparency and want to inform our users about what information we collect and the rationale behind it. Here’s a more detailed overview:

Personal Information

By registering on our website, you entrust us with certain personal data. We are responsible for safeguarding this information and collecting. Here are the details:

  • Full Name: This helps us to properly address you in our services, ensuring that any communications are personalized and relevant.
  • Email Address: The email address is the primary point of contact and serves a variety of purposes. It is used to verify your account, send updates, promotional materials (if you agree), and important information regarding services or changes to terms and conditions.
  • Date of Birth: Online gaming and betting are age-restricted activities. To comply with international regulations and to ensure responsible gambling, we need to verify the age of our customers.
  • Payment details: Whether depositing or withdrawing funds, we store payment details. Rest assured, this data is stored with the highest security standards to ensure confidentiality and protection from unauthorized access.

Non-personal data

Unlike personal data, which is directly linked to your identity, non-personal information allows us to gain insight into our customers’ behavior, preferences and the overall performance of our website. 

  • Browser Type: Knowing which browsers our customers prefer helps us optimize the performance and appearance of our site for those browsers.
  • IP address: Provides an overview of geographic location, which can be important for regional offerings, content customization, and compliance with local regulations.
  • Device type and identifiers: Whether you are accessing our site from a mobile device, tablet or desktop computer, knowing this data helps us optimize the performance of our site. Device IDs can also help troubleshoot any device-specific issues.
  • Visitor History: Analyzing the pages you visit, the time you spend on them, and the features you use allows us to continually improve our site and quickly resolve any issues.

How we use your information

Below is a summary of how we use the data you entrust to us:

Service Provision

  • Purpose: We collect data primarily to provide you with seamless access to the rich gaming experience we offer. This includes everything from creating an account, logging in, participating in games and making financial transactions.
  • How it works: By storing your preferences, payment information and login credentials (in encrypted form), we can speed up some of the processes on our site. This means faster logins and faster transaction processing.

Communication

  • Purpose: Whether it’s new games, upcoming events, promotions, or important updates, we strive to keep our users informed.
  • How it works: Using the email address provided during registration, we send out newsletters, promotional offers and important updates. In addition, we make sure that all promotional materials are relevant to your interests based on your gaming history and preferences.

Improvement

  • Purpose: To stay ahead of the curve, you need to constantly improve your offers so they resonate with users.
  • How it works: By analyzing non-personal data such as visit history, device type, and overall site interaction, we gain invaluable insights into user behavior. This allows us to identify areas of our platform that users like, as well as areas that need improvement or tweaking.

Legal Obligations

  • Purpose: We operate within the law. This means complying with regulatory requirements, ensuring user safety and fair play.
  • How it works: Some data, especially personal information such as age or payment methods, helps us comply with gaming and financial regulations. In some cases, we may have to share certain information with regulatory authorities, but this is always done within the law and with the utmost respect for privacy.

Cookies and tracking technologies

Cookies and similar tracking tools are some of the most important mechanisms that help us operate and optimize our website. Here we will explain the role of these tools and their importance to your interaction with us.

What are cookies?

They are small text files that websites send to a user’s device. These files store information that can be accessed by the website on subsequent visits. This information can range from login status to specific preferences you set.

How We Use Them

Baji Live uses cookies and related technologies for three main purposes:

  • User Authentication: When you log in to Baji Live, a cookies ensures that your authorization is retained as you navigate through the various sections of our site. This prevents you from having to re-enter your login credentials frequently.
  • Remembering user preferences: Each person has a different way of using websites. Some prefer certain topics, others have a favorite game that they want to access quickly. Cookies remember these preferences, so that future visits to our site match your preferences.
  • Traffic Analysis: Cookies help us collect non-personal data such as which games are popular, how long users stay on the site and which features they use most often.

Your control over cookies

It’s important to know that your relationship with cookies is under your control:

  • Opt-out: Modern web browsers provide you with the option to opt-out or delete cookies. However, it is important to realize that this may affect the operation of our website Some features may become unavailable or may not work as intended.
  • Customizing your settings: If you are not completely happy with all cookies, browsers provide settings that allow you to choose which types to accept and which to block.

Storage

Our priority is not only to use your personal information, but also to store it securely. 

Secure storage

Your information has been securely protected:

  • State-of-the-art servers: We utilize the highest level of servers that are widely recognized for their robust security features.
  • Encryption: Before your data reaches our servers, it undergoes a thorough encryption process. 
  • Regular Backups: In case of rare system failures, we have implemented frequent backup protocols. 

Our data retention policies

Here’s how we approach this issue:

  • Account-related data: Some of the data we store, such as your full name, email address and payment details, remains with us for as long as your Baji Live account is active. 
  • Operational Requirements: There are operational aspects that require the use of certain datasets for extended periods of time. For example, our analysts may analyze user behavior over time to identify long-term trends.
  • Legal obligations: Legal and regulatory frameworks sometimes require certain data to be retained for a certain period of time. This may be due to audits, tax requirements or any other legal obligations that we must comply with.

Your right to erasure

Although our retention policies are designed with user convenience and legal requirements in mind, we fully recognize your right to dispose of your data:

  • Deletion Request: If at any point you wish to delete your account, you can contact our support team. They will guide you through the process, ensuring that your data is deleted in accordance with your wishes and legal requirements.

Disclosure to third parties

We are committed to being open about our actions related to the transfer of information.

  • Sharing with trusted partners: While we do not sell your data, some features and services require us to share certain information with our trusted partners. As an example, payment processors provide seamless financial transactions. All partners are bound by strict confidentiality agreements and their handling of user information is constantly monitored.
  • Statutory Disclosures: In rare cases, certain information may need to be disclosed due to legal requirements. If necessary, we are committed to notifying you of such instances to keep you informed.

Changes to this Privacy Policy

Here’s how we manage and communicate changes to our privacy policy:

Commitment to Transparency

When we make any material changes to our privacy policy, we make sure to communicate them.

Periodic evaluation

To keep pace with the ever-changing online privacy landscape, regulatory requirements, technological advances and industry best practices, we periodically evaluate and update our privacy policy. These reviews ensure that our standards not only comply with the law, but also meet the expectations of our users.

Notification Mechanisms

Any material changes to our privacy policy will not go unnoticed. Our users will be informed of material changes through clear, concise and timely communications. Depending on the nature of the changes, we may:

  • Email notices;
  • Website notifications;
  • Messages in apps.

If users have concerns or questions about any changes, they can contact us through our established communication channels.